Effective Date: July 12, 2024
Thank you for shopping at Shop Washhouse. We do not allow refunds from purchases.
1. Returns
We accept returns within [number of days, e.g., 30 days] days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Exchanges
If you need to exchange an item for a different size, color, or other variation, please contact us within [number of days, e.g., 30 days] days of your purchase. Exchanges are subject to availability and will be processed once we receive the returned item.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within [number of days, e.g., 7-10 business days].
- If your return is rejected, we will provide you with a reason for the rejection and return the item to you.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at [Your customer service email] to request a Return Authorization (RA) number.
- Pack your item securely, along with the RA number and a copy of your original receipt or proof of purchase.
- Ship your return to the address provided by our customer service team.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your customer service email]. We will work with you to resolve the issue as quickly as possible.
7. Exceptions
Certain items are not eligible for return, such as:
- Personalized or customized items.
- Gift cards.
- Clearance or final sale items.
8. Contact Us
If you have any questions about our Return Policy, please contact us at:
By visiting this page on our website: https://shopwashhouse.com/contact/